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Delivery Policy

Last updated: 29 October 2026

1. Who delivers your order

Each order is packed and sent by the seller you bought from, using a courier service or their own delivery. Orders with items from different stores are delivered separately by each store.

2. Where we deliver

Sellers on Mall.lk deliver island-wide across all 25 districts of Sri Lanka, although some sellers only deliver to certain areas. You will see whether a store delivers to your district, and the charge, before you place your order. We do not deliver outside Sri Lanka.

3. Delivery charges

Delivery charges are set by each seller and depend on your district. The charge is shown on the product page once you choose your district, and in full at checkout before you confirm the order. All prices and charges are in Sri Lankan Rupees (LKR).

4. Delivery times

  • Orders are usually dispatched within 1–2 working days of being confirmed.
  • Colombo and suburbs: usually 1–3 working days after dispatch.
  • Other districts: usually 2–5 working days after dispatch.

Made-to-order items, pre-orders and remote areas can take longer; the seller will tell you the expected time. Delays caused by couriers, weather, public holidays or events outside the seller's control can happen — we and the seller will keep you informed.

5. Tracking your order

You receive your order number by SMS when you order. Use Track an order to see its status, or contact the seller directly.

6. Receiving your order

  • Please give a complete address and a phone number you can be reached on; the courier will call before delivery.
  • For cash-on-delivery orders, please have the exact amount ready.
  • Check the parcel when it arrives. If it is damaged or opened, note it with the courier if possible, take photos, and contact the seller within 7 days as described in our Refund & Return Policy.

7. Failed deliveries

If the courier cannot deliver after reasonable attempts (for example a wrong address or no answer by phone), the parcel is returned to the seller. The seller may charge for re-delivery. Prepaid orders that cannot be delivered are refunded, less any delivery charge already incurred.

8. Questions

Contact the seller first. If you need help, contact Mall.lk support: see our Contact us page.