Frequently asked questions

Each product is sold by the store shown on the product page. Mall.lk is the marketplace that connects you, handles checkout and order tracking, and helps if something goes wrong.

Depending on the store: cash on delivery, bank transfer, or online by Visa/Mastercard debit or credit card. The options are shown at checkout.

Yes. Card payments are processed by our licensed payment gateway partner on its secure page. Mall.lk and sellers never see or store your card number.

Each store sets its delivery charge by district — you see it before you order. Most orders arrive in 2–5 working days. See our Delivery Policy.

You get your order number and updates by SMS. Enter it on Track an order.

Yes, free of charge before the store dispatches it. See our Cancellation Policy.

Contact the store within 7 days of delivery with photos. You can get a replacement or a refund. See our Refund & Return Policy.

Refunds are issued within 7–14 working days of the return or cancellation being approved — to the same card for online payments, or by bank transfer.

Open your free store with your mobile number. See our Seller Terms.